At MetaDrive, we strive to provide our customers with the best possible shopping experience. If you are not completely satisfied with your purchase, we offer a comprehensive Refunds and Cancellations Policy:
1. Cancellation Policy
You may cancel your order within 24 hours of placing it for a full refund. To cancel your order, please contact our customer support team with your order details.
2. Refund Policy
Product wont be refunded or retured, only exchange is possible, within 7 to 14 working days. If you wish to return a product for a refund only in case of a faulty product or parts, please contact us within 7 days of receiving your order. All returned products must be in their original condition and packaging.
3. Processing Time
Refunds will be processed within 7-10 business days of receiving the returned product. Please note that shipping charges are non-refundable.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately for assistance. We will arrange for a replacement as soon as possible.
5. Exceptions
Certain products may not be eligible for return or refund due to customizations and/or modifications.
If you have any questions or concerns about our Refunds and Cancellations Policy, please contact our customer support team for assistance